You can access your order status by navigating to your Order History page and then selecting the order in question to get to your Order Details page.

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During our beta, order fulfillment takes 4-6 weeks. After that, shipping time depends on the destination country. For more details, please visit our Shipping page.

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Orders cannot be altered; however, you may cancel your order within 24 hours of purchase. You can cancel your order by navigating to your Order History page and then selecting the order in question to get to your Order Details page.

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We warrant our jewelry for 10 days from receipt. Please contact us ASAP with a photo and description of the problem and your order number.

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United States shipping is through UPS Mail Innovations, which hands off the package to USPS for final delivery. After the package is transferred, you can find the USPS tracking information using the same original UPS Mail Innovations tracking number in the tracking link.

Orders to Canada, Australia, and New Zealand are sent through UPS Mail Innovations. UPS Mail Innovations transfers the package to Canada Post, Australia Post, or New Zealand Post for final delivery. After the transfer, there may be a gap in tracking before the package is delivered.

Please visit our Shipping page for more information.

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We do not currently offer expediting shipping and only have one shipping option available. Please visit our Shipping page for more information.

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United States shipping is through UPS Mail Innovations, which hands off the package to USPS for final delivery. After the package is transferred, you can find the USPS tracking information using the same original UPS Mail Innovations tracking number in the tracking link.

Orders to Canada, Australia, and New Zealand are sent through UPS Mail Innovations. UPS Mail Innovations transfers the package to Canada Post, Australia Post, or New Zealand Post for final delivery. After the transfer, there may be a gap in tracking before the package is delivered.

Please visit our Shipping page for more information.

Still need help?

United States shipping is through UPS Mail Innovations, which hands off the package to USPS for final delivery. After the package is transferred, you can find the USPS tracking information using the same original UPS Mail Innovations tracking number in the tracking link.

Orders to Canada, Australia, and New Zealand are sent through UPS Mail Innovations. UPS Mail Innovations transfers the package to Canada Post, Australia Post, or New Zealand Post for final delivery. After the transfer, there may be a gap in tracking before the package is delivered.

Orders to the rest of the world are through UPS First Class

Please visit our Shipping page for more information.

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If you forgot your password, you can use the password reset option to get a new one.

Be sure to log in with the same login method you used when you signed up. For example, if you used Google Authorization to log in, you'll need to do so again.

Most of the time, a payment error is a result of the provided billing zip code not matching what the bank has on file. Some online shops don't validate this information, so it can go unnoticed for a while after people move, and if they haven't updated their bank.

Another reason for a payment error is that our credit card processor does not accept prepaid cards.

If neither of these is the case, please contact us, making sure to include the email address associated with the Charmsmith account that is attempting the payment as well as the date of the payment attempt.

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If you're seeing our site in low detail, your device is likely getting flagged as not having the hardware or features needed for our full resolution site. Here are a few things you can do to troubleshoot:

1. Try a different browser
2. If using Chrome, make sure hardware acceleration is turned on in Settings > System
3. Update your browser
4. Update your graphics card drivers

Please contact us with a screenshot of the problem you're experiencing or any error message you're getting, and as much information about the problem as possible, including device, browser, and screenshot of the javascript console log. If possible, please also attempt on other devices and browsers, and let us know if the problem persists

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Charmsmith is a platform which lets you design custom jewelry and accessories. Gone are the days of having to root through image galleries or lighted cases backed by pushy salespeople. Now you can design your own custom works of art using the latest in web technology. Charmsmith lets you visualize your unique jewelry designs in 3D, then order a bespoke, one-of-a-kind work of art for yourself or your loved ones.

Charmsmith is a product of Sky Castle Studios, LLC. We are devoted to creating unique, web-based design experiences for custom products that capture your vision and imagination.

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Our social media pages are the best way to request a new feature. Please post to our Facebook, twitter, or Instagram.

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Our ring sizing is based on typical United States sizing. We have a detailed explanation of our ring sizes on our FAQ.

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We offer a range of precious metal and plated metal options. Our metals are cast using the 'lost wax method' where a wax mold is used to create a plaster cast. Molten metal is poured into the cast and the cast is broken away. Once it has cooled, the model is polished until it has a smooth, bright luster. This polishing process uses a combination of machine and hand polishing to provide its smooth, glossy finish. In noted cases, this material is then ‘finished' via electroplating.

Some interior or recessed detail may be difficult to reach during the polishing process. This may result in slightly lower fidelity or smoothness than exterior detail, or slightly uneven plating. Additionally, the polishing process, though it results in fantastic smoothness and a superior finish, can sometimes dull some finer details, like an inscription on a signet ring.

For information about our specific material options, see our Materials page.

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Order fulfillment currently takes approximately 4 to 6 weeks, and shipping time takes an additional 2-5 business days for United States orders.

Read more on our Shipping page.

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We don't currently offer any sort of bulk-order discounts. 3D printing is a cool manufacturing medium: it allows for things like cost-effective one-off prints, but given that it is designed specifically for custom one-off prints, there isn't really much economics of scale that takes hold from ordering multiple figures, or even multiple copies of the same figure. As a result, we don't really have any savings to pass along to the customer.

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Yes! We offer digital gift cards, which are distributed digitally and which can be applied toward products and shipping costs. After your purchase, gift cards will be delivered via email to the purchaser, separately from your order confirmation, and can be printed or forwarded to the recipient.

Gift cards can be redeemed on your Account Credit page, or by clicking the "+APPLY GIFT CARD OR PROMO CODE" button in the cart.

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If you are interested in a sponsorship, please fill out the following form: https://goo.gl/forms/sQbZ5qWO4ZjmLjoA3. Our sponsorship coordinator will reach out to you if there's a good fit.

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Our service is designed to offer an easy way to create unique, personal jewelry. We currently provide this service for non-commercial use only.

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We do not license Charmsmith products for commercial reuse, resale, or as part of a commercial project.

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Our gift cards are 100% digital and are not sent in the mail. After your purchase, gift cards will be delivered via email to the purchaser, separately from your order confirmation, and can be printed or forwarded to the recipient.

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Gift cards can be redeemed on your Account Credit page, or by clicking the "+APPLY GIFT CARD OR PROMO CODE" button in the cart.

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If you have a question about a gift card you received, contact us, making sure to include the full gift code in your message.

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